Privacy Policy

Latest Version February 2019

The following information on data protection applies when you visit https://tonalaudio.com, including the use of the online store. 

We are aware that you take the protection of your privacy very seriously, and the protection of your data is equally important to us.we strictly comply with statutory provisions when collecting, processing and using your data. We continuously strive to help you with any questions you may have regarding data processing issues relevant to our online services.

If you have any questions, please contact us here: support@tonalaudio.com

Personal Data

The following information relates to the processing of your personal data. Personal data refers to all data which refers to you personally, i.e., name, address, email address, payment information or your activities as a user.

Usage Data

Every time you access the website, even if it is only to look for information and you do not log in or register a customer account, or otherwise deliberately transfer information (for example by signing up for a newsletter), we will capture the following data, transmitted by your browser, which allow you to visit the website (usage data):

  • IP address
  • Duration of the visit to the website
  • Contents of request (actual page)
  • Which website the request is coming from
  • Browser, browser language, browser software version
  • Operating system

For IT security reasons, we will save your IP address in our IT system log files for 7 days following your website visit in order to recognize and prevent (Distributed) Denial of Service attacks. After the 7 days have passed your IP address will be anonymized by removing the last 8 bits. If your IP address is saved in unabbreviated format, we will only aggregate it with any of the usage data mentioned above if we have a legitimate interest.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.


Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Third-Party Providers

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

More information regarding data usage via Google. 

Product Orders

You can place orders in our online shop via your user account by entering the personal data required for order processing.

The captured and saved data required for this purpose and as part of contract processing are: Name, address, email address, payment information. All other data are accordingly marked as voluntary information.

We will store your order data as part of the order history and send you the order data via email. When confirming your order via email we will not disclose any payment details, only the payment method selected.

Sharing Your Personal Information

TonalAudio.com is legally obliged to pass on information to third parties. In particular if there is suspicion of a criminal offence, TonalAudio.com is obliged to pass the data to law enforcement authorities upon request. This includes the exchange of data with companies which handle credit card fraud. In this regard, there is no sharing of your personal data if the company wishes to use these for commercial use.

Apart from this, we will only use the personal data you entrust us with for processing your products or subscribing to our newsletter.

For processing newsletter subscriptions, we will pass the email address on to the relevant service provider. This service provider is bound to our instructions as part of an order processing relationship and will not pass your data on to third parties.

In order to process your product orders, we will pass your address data on to a commissioned delivery company and, where applicable, your payment data to banks that we work with. These service providers are also tied to our instructions as part of an order processing relationship and will not pass your data on to third parties.

There is no other transmission of your data to third parties.

Contact & Support

Email

If you contact us via email, we will use your email address and name in order to process your query and contact you if necessary.



Support Service

If you use our support service via the form on our support or help center pages, we will use your email address and name in order to process your query. Additionally, data which you have provided in the entry form regarding your hardware or software are saved and used for resubmission (i.e. if you use further support at a later date) in order to be able to offer you the best possible support in the long term.

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