Support
Support inquiries:
support@tonalaudio.com
Business inquiries:
support@tonalaudio.com
Get in touch via instagram:
@tonalaudio
Questions about products
What version of Plug-ins will I need for Mastery project files?
The version number of each plug-in can be found on our product pages. That version is the version we used to create the presets. If you have a newer version, You won't run into any issues. We recommend you keep your plug-ins up-to-date to ensure the latest features and fixes are applied.
What Software version will I need for Mastery project files?
For a handful of our project files, we support FL Studio & Ableton Live. Each DAW handles update compatibility differently, We recommend keeping your DAW up-to-date, Along with us. This will ensure you have the latest features and will guarantee project files will run with no issues. You will find the software version used located on the project file product page.
Are the presets and samples royalty-free?
The short answer is yes! All our samples, loops, and presets are all royalty-free. However, the mastery project files are excluded. Project files from us are solely meant for educational purposes. If you would like to reach out to us regarding project file royalty a bit more feel free to get in touch.
Are the project files royalty-free?
Unfortunately. No. All the presets & samples used within the project files are royalty-free. However, the projects themselves are not. Each of our project files contains original melody files that are our property. Any unauthorized use of our original melodies is considered copyright infringement. You can head to our copyright policy page for more information on this topic. Any repacking or redistributing of our products is strictly prohibited
I have a question not listed
Our friendly support team will be more than happy to assist you with any questions you may have.
Send us an email support@tonalaudio.com
Questions about purchasing
When will I get my purchased items?
Our delivery system is instant. Once you have successfully checked out, You will be redirected to your order summary. That's where you can download your purchased products immediately.
Which currencies do you accept?
The majority of currencies are accepted. We will always charge you in GBP. However, Paypal will convert your currency into GBP. Please be mindful of currency conversion.
What are my payment options?
Currently, we only accept payments with Paypal. However, We are currently working to accept all major credit and debit cards. You can find out when this update goes live through our socials.
How secure is your checkout?
We take security very seriously, We use SSL (Secure-Socket-Layer), Which means your data is secured by being encrypted. All purchases are also handled using very secure Payment gateways such as PayPal.